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Работа в Канаде: Customer Service Representative ( English and Russian speaking)

The Customer Service Representative ( English and Russian speaking)

$15 / hour + bonuses

Full-time

 

ABOUT US:

We are a fast growing cleaning company in New Westminster, servicing the lower mainland. We are looking for new team members full time. Schedule will be discussed.

JOB DESCRIPTION:

The Customer Service Representative is responsible for ensuring the scheduling, administration and customer service tasks are carried out efficiently. The main tasks include booking requests, scheduling and the coordination of the daily field operations in the Greater Vancouver Area. The Customer Service Representative is also responsible for overseeing the administrative duties associated with the role including data entry, scheduling, managing inventory. Additionally, other tasks may be required as business need dictates.

KEY RESPONSIBILITIES/AREAS OF INFLUENCE:

Serve as first point of contact for clients, customers, and cleaning staff; effectively manage issues and complaints to resolution; escalating to central office as necessary
Manage the coordination of day to day operations; liaise between customers, cleaning staff and clients through effective scheduling and coordination of timely service. Process changes such as rescheduling
Work closely with customers and staff via telephone to provide assistance with on-road issues; advise customers on status and/or to obtain information necessary to complete the job task
Maintain responsibility for accurate filing of client paperwork
Responsible for aspects of office management including inventory management
Other duties as dictated by business need and assigned by manager
What we are looking for:

Proactive individuals, organized and detail oriented
Positive attitude
Strong work ethics and continual desire to succeed
Great with computers and fast learner
High School Diploma or GED is minimum required
Extraordinary problem solving skills and the ability to deal with high pressure situations
Committed to delivering exceptional customer service and promoting client loyalty
Work schedule flexibility.
Passion for challenges
RUSSIAN speaking

Location:
627 Columbia St, UnknownUnit 312
New Westminster, BC V3M 1A7

Open shift:
Monday to Friday from 9am to 3pm
Weekends (optional)

627 Columbia St
New Westminster, BC V3M 1A7
Call leave a message or text 7786284745 to schedule an interview

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