Ищем сотрудника с хорошим английским и русским языками. Работа на дому. Оборудование предоставляется работодателем. Началу работы предшествует тренинг где будет предоставлена вся необходимая для работы информация. Работа по контракту. Сумма заработной платы озвучивается после собеседования. Сумма составляет от 700 евро на руки (цифра ориентировочная только чтобы соблюсти правила группы) Дополнительно возмещаются затраты на интернет, ежемесячно пополняется карточка Ticket restaurants на 50 евро. Частная медицинская страховка.
Резюме должно быть на английском.
JOB TITLE — Finance analyst
DEPT/DESK — GSK Finance Helpdesk
MANAGER — Team Lead
SCHEDULE / PAY — Full Time — Shifts will vary
DEVELOPMENT LANGUAGE(S) REQUIRED
Fluent English & Russian
POSITION SUMMARY
· Provide Finance Service Desk assistance to external customers and users
· This role needs to operate in a commercial and financial environment
· Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
KEY RESPONSIBILITIES
Provide timely Finance service desk support to contracted clients
• Use defined procedures for responding to customer calls
• Maintain records of all calls from customers using designated Service Management tool
• Provide detailed documentation of all steps involved in resolving customer issues
• Escalate issues to the appropriate department and personnel
• Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
• Provide support and instruction for client products
• Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing
• Update knowledge base for all clients
• Ability to have flexible schedule to assist in responding to emergency support issues and situations
§ • Other duties as assigned.
BASIC RESPONSIBILITIES
§ Arrive on time to be ready to begin work at the start of scheduled shift.
§ Maintain clear and concise communication with both the client and supervisor.
§ Report any issues to immediate supervisor in a timely manner.
§ Work entire shift without any unjustified interruptions.
§ Perform any extra duties that may arise requiring attention.
§ Must be flexible with schedule as overtime is sometimes required.
REQUIRED SKILLS / EXPERIENCE / EDUCATION
MUST be fluent in Russian
Fluent in English + Fluent in Russian
• Excellent written and oral English communication skills,
• Exceptional problem solving and organizational skills
• Excellent analytical and problem solving skills
• Excellent customer service orientation
• Ability to adjust and adapt to situations in a timely manner
• Motivated self-starter, proactive with initiative to work and
